Suspending or Unsuspending a user's FI Learn account

There may be a time when you are requested to Suspend or Unsuspend a user's FI Learn account. Your centre admins can action* this process by following the below instructions:

*It is important to note that when re-activating a learner's account when they are on BiL or LNA, that no new learning or anything is logged on the account.

To Suspend a user's account:

Option 1:

Find the user in FI Learn and click into their profile page and select edit profile:

Click the small square to Suspend the account:

Select Update profile:

Option 2:

Find the user in FI learn and select the padlock icon in actions:

Select Suspend user account and update:

To Unsuspend a user's account:

Option 1

Find the user in FI Learn - you may need to change the 'user status' filter to 'any value' first:

Once you have found the user click the padlock icon to access the Manage user login page:

You can then choose to activate the user's account and update:      

Option 2

Access the Manage user login from the Administration block located in the users profile page:

Again same process, you can then activate and update the user's account here: