Articles in this category Learner cannot access a course If a learner cannot access a course, they will see the following message: 'This course is currently unavailable to learners' Recommended Browser Settings FI Learn works on most browsers without any problems. If a learner is experiencing any issues within a course, these are the recommended browser and settings (we always recommend using Google Chrome... Manually enrolling a learner to a course / Manually remove a learner from a course Please Note: You must be logged into FI Learn on the same browser to see the screenshots and images below: To enrol a learner: 1. New staff user creation If you have a new staff member joining and wish to setup their FI Learn account - please request this by clicking here. (Click the topic of this article for the link to display). Once the form has be... Issues opening & closing exhibits in mocks If you or a learner are experiencing issues opening or closing exhibits within a mock, this is a browser issue within Chrome. To resolve, please check all the below steps and settings are correct in y... Learner email changes When you update the email address in either FI Learn or ADM/accessplanit, it must be changed in 4 places as follows: Accessplanit Users FI Learn User Name FI Learn email Accessplanit email Accessplan... Managing users: Issue or re-issue a learner's password to login 1.) From the button at the top of your dashboard, find your learner Suspending or Unsuspending a user's FI Learn account There may be a time when you are requested to Suspend or Unsuspend a user's FI Learn account. Your centre admins can action* this process by following the below instructions: *It is important to note ... CSV / HR Import - National Clients Only This article explains how you will create pending apprentices in FI Learn during the onboarding process. Step 1: add the correct short cuts to your menu Please watch this video to learn how to add the... Revised End Date - Bulk Upload Users required a field within the TV report to show a Revised End Date for a learner who was not following the path set out in the original LP. This can be done manually (see instructions here) or by ...
