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How to avoid duplicate accounts when updating a learner email address

Category: Centre Admins

When you update a learner's email address, it's important to update it in all the required places to avoid duplicate accounts. Here are the FOUR places the email address must be updated: ADM/APT user...

How to check for another learner from another FI centre - Centre Admins

Category: Centre Admins

Use this report here to check for learners that may be assigned to another FI centre. You can use the filter for the user status to find active or suspended users.

Actions required if you select the wrong apprenticeship programme on the onboarding form - learners created BEFORE 10 November 2025

Category: Apprenticeship Onboarding Processes

THIS ARTICLE ONLY APPLIES TO LEARNERS CREATED BETWEEN 6 JULY 2025 AND 9 NOVEMBER 2025 - If your learner was created in FI Learn after 9 November 2025, please read this article which explains the steps...