FI Learn Support Desk Knowledgebase User access
Learner cannot access a course
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Learner cannot access a course

 

If a learner cannot access a course, they will see the following message:

'This course is currently unavailable to learners'

 

If a learner can view this message; this indicates that they have not been enrolled onto the course.

You will need to either;

  • Go back and book the learner via the CRM (Administrate or AccessPlanit); OR 
  • Enrol the learner manually via the course itself - NB you can only do this if the user already exists in FI Learn and do not forget to add the course group (I.e. Cambridge, Reading, Online etc.)
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Article Details

Article ID:
28
Category:
User access
Date added:
23 Nov 2022 10:51
Rating :