Single Sign On (SSO) Troubleshooting

If you're experiencing difficulty logging in via Single Sign On (SSO) - please try the following before raising a ticket:

• Ensure you are clicking the staff only button

  

• Check your MS Authenticator app is working
• Do you know your FI password (previously known as FI email password)?
• If you do not know your FI password or do not have your authenticator app working, please contact https://firstintuition.freshservice.com
• Check you have cleared auto-fill data from your Chrome Browser (set to time range all time): chrome://settings/clearBrowserData (advanced tab, make sure auto-fill form data is ticked)
• Check you have disabled any Chrome extensions
• Check you are using Chrome browser and it is the most up to date version

Below are some issues also experienced:

• The staff only button is not showing. Possible solution: Zooming out within the web browser will display the full login page and potentially display the button
• The staff only button does nothing when clicked. Possible solution: Click on the windows icon to left of the words 'staff only'

If you have tried the above and are still unable to login, please raise a helpdesk ticket.