How to navigate V18 using the cog

Enabling Live Caption subtitles for ICAEW new syllabus videos

The Live caption option (subtitles) is a Google Chrome accessibility tool rather than captions First Intuition have written. They are generated using voice recognition and there could be some discrepa...

Changing notification preferences

Single Sign On (SSO) Troubleshooting

If you're experiencing difficulty logging in via Single Sign On (SSO) - please try the following before raising a ticket: Ensure you are clicking the staff only button

Completion Editor

Watch the video here

Errata Reporting

  Errata Policy:

Error to database message

If you are receiving an error message 'error writing to database' when submitting feedback in a text area, it is likely caused by the use of emoji/emoticons. Please remove the emoji and you will be ab...

reCAPTCHA causing login issues

If a learner or member of staff is unable to login due to reCAPTCHA errors then please recommend the below actions: Update the Browser Enable JavaScript in the browser settings. reCAPTCHA requires Ja...

How to clear your cache

Google Chrome (v137.0+) You can also press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) to op