How to avoid duplicate accounts when updating a learner email address

When you update a learner's email address, it's important to update it in all the required places to avoid duplicate accounts. Here are the FOUR places the email address must be updated:

• ADM/APT user email
• ADM/APT user external ID
• FI Learn user name
• FI Learn email

Please see below for where to update in each system:

accessplanit:

Administrate

FI Learn

If one or more of these fields are missed, a duplicate account will be created in FI Learn the time a learner books a course and it goes through the API.

Remember: if the learner exists in 2+ TMS systems, the user email and user external ID must be updated in all systems.