Learner email changes
When you update the email address in either FI Learn or ADM/accessplanit, it must be changed in 4 places as follows:
Accessplanit Users
- FI Learn User Name
- FI Learn email
- Accessplanit email
- Accessplanit User External ID
Administrate Users
- FI Learn User Name
- FI Learn Email
- ADM email
- ADM user External ID
If the email isn’t updated in the places listed above, a duplicate account is created by the API and the implications are as follows:
- Progress is made through the wrong account and has to be manually transferred over by the LMS team – this is a very time consuming and labour-intensive process and has a lead time
- You learner may have the wrong user type in FI Learn and may not be able to access their content
- You will need to re-enrol the learner on to all their course enrolments and course groups manually
- The learner will have 2 log ins for FI Learn until the problem is resolved
- Learner set up may need to be repeated by the coach
- App set up may need to be repeated by the LMS team
Please take extra care when changing emails to avoid all this extra work.