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Centre Admins
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Knowledgebase Centre Admins

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Apprentice Non-Starter process - Centre Admins

Find the apprentice in FI Learn and select "edit profile"

Manual completion editor - Centre Admins

Video walkthrough. You may have situations where you would like to amend the completions= status of a course manually. It could be a student marked as complet
Managing Apprentice Transfers from another FI Centre - Centre Admins

There may be times that there is an apprentice that transfers from another FI Centre. In these scenario's there are certain steps that must be followed to ensure the learners experience is not affecte...
How to check for another learner from another FI centre - Centre Admins

Use this report here to check for learners that may be assigned to another FI centre. You can use the filter for the user status to find active or suspended users.

CSV / HR import - Centre Admins

This article explains how you can create / update learners in FI Learn using CSV upload and HR import. Add the correct short cuts to your menu Please watch this video to learn how to add the correct s...
How to avoid duplicate accounts when updating a learner email address

When you update a learner's email address, it's important to update it in all the required places to avoid duplicate accounts. Here are the FOUR places the email address must be updated: ADM/APT user...