Support Desk - Apprenticeship Onboarding Processes

Apprenticeship Onboarding - summary of changes made in 2025 and short code sets

In summer 2025, we introduced new onboarding processes for apprentices, and communications were sent to explain the new short code sets required to accommodate these changes. I have attached the short...

Changes for Pending Apprentices / Pending Exam Plus

In summer 2025, we made a change to the API so that pending apprentices gain access to FI Learn as soon as they are created in the system (i.e. as soon as they are booked on to apprenticeship sign-up ...

Actions required if you book the wrong apprenticeship course / extra course in ADM/APT - learners created BEFORE 10 November 2025

THIS ARTICLE ONLY APPLIES TO LEARNERS CREATED BETWEEN 6 JULY 2025 AND 10 NOVEMBER 2025 - If your learner was created in FI Learn after 9 November 2025, please read this article which explains the step...

Actions required if you book the wrong apprenticeship/exam plus course / extra course in ADM/APT - learners created AFTER 9 November 2025

THIS ARTICLE ONLY APPLIES TO LEARNERS CREATED AFTER 9 NOVEMBER 2025 - If your learner was created in FI Learn before 10 November 2025, please read this article which explains the steps you need to tak...

Actions required if you select the wrong apprenticeship programme on the onboarding form - learners created BEFORE 10 November 2025

THIS ARTICLE ONLY APPLIES TO LEARNERS CREATED BETWEEN 6 JULY 2025 AND 9 NOVEMBER 2025 - If your learner was created in FI Learn after 9 November 2025, please read this article which explains the steps...

Actions required if you select the wrong apprenticeship programme on the onboarding form - learners created AFTER 9 November 2025