Actions required if you select the wrong apprenticeship programme on the onboarding form - learners created BEFORE 10 November 2025

THIS ARTICLE ONLY APPLIES TO LEARNERS CREATED BETWEEN 6 JULY 2025 AND 9 NOVEMBER 2025 - If your learner was created in FI Learn after 9 November 2025, please read this article which explains the steps you need to take.

In summer 2025, we introduced new onboarding processes for apprentices, and communications were sent to explain the new short code sets required to accommodate these changes. A summary of these new processes can be found here.

To support these changes, the LMS Team has set up audiences so that learners are automatically assigned the correct dashboard, skills scans, and competency profiles.

The audience rules are fairly complex, which presents some challenges if the wrong apprenticeship programme is selected on the onboarding form. Once this has occurred, there is no way to remove the incorrect competencies from the learner’s profile, and the only course of action is to suspend the FI Learn account and start again.

Actions required if you selected the wrong apprenticeship level on the onboarding form.

• Inform UK Apps helpdesk immediately about your error so they are able to correct on PICS.
• You should then follow the instructions on this article which guide you through all the required the steps for setting the learner up again with a new account which will fall into the correct audiences.