Submissions: Unable to access a learner's submission for grading

If you have received a notification that a learner has made a submission, but you're unable to access it, the most likely cause of this is that the apprentices have not been allocated into a group the...

Submissions: Not appearing on my task list / I'm not receiving notifications

Coaches will receive notifications telling them their apprentices have completed work. If a learner has uploaded a submission and it does not appear on your task list or you are not receiving a notifi...

Submissions: Overview of the Submissions Course

This short 5 minute video will show you how a learner can use the submissions course, how you can grade it and what notifications appear. 

Submissions: Apprentice cannot see submission links

If a learner cannot see the links to make their submissions, and the course appears as below, they may have accidentally collapsed this section.

Slow loading seminar duplications for coaches

If duplicating a seminar template (pictured below) and it's taking longer than expected, then we have a workaround to save you time.

ISP courses not showing as complete

Where an ISP course is not showing as complete on a learner's record of learning or the progress bar has not updated on their course, even though you have marked it, it may be that the incorrect setti...

Skills Coach change

Please note the LMS Team do not deal with coach changes. For coach amendments please raise a ticket with UK apps on their helpdesk by clicking here.

Managing Users: Dealing with apprenticeship progressions / completions

Managing users: Revised End Dates

Users required a field within the TV report to show a Revised End Date for a learner who was not following the path set out in the original LP. To input a revised end date: 1. Search for the user 2. E...

Managing users: Learner RAG Status

To set and to change the learner's RAG status: 1. Search for the learner profile on FI Learn, click on the learner’s name and then click ‘Edit profile’ (found under the ‘User details’ area)

Set-up: Adding programmes to a learning plan

Watch the video below for a bite-size video on how to add programmes to a learner's learning plan.

Set-up: Adding courses to a learning plan

Watch the video below for a bite-size video on how to add courses to a learner's learning plan.

Occupancy Report

If your query is relating to the occupancy report, please refer to U.K. Apps Helpdesk who handle the report and will be able to assist. Please use the link below. https://centralapps.hesk.com/index.ph...

Set-up: Adding competencies to a learning plan

Watch the video below for a bite-size video on how to add competencies to a learner's learning plan.

Set-up: Setting objectives

Watch the video below for a bite-size video on how to set objectives for your learner

Understanding the FIL Learning Log and Dashboards – Coaches

Coach Homepage: Your homepage banner has changed to reflect the new OTJ changes, as below:

How to Complete your Learning Log – Apprentices

Go to your FI Learn dashboard and click ‘View Learning Log’.

Apprentice: How to resubmit an entry

Apprentice: How to resubmit an entry 1. Click "View OTJ items"

Apprentice Dashboard Overview

Coach Dashboard Overview

Exam Only Dashboard Overview

Tutor/Centre Staff Dashboard Overview

Notification preferences

Watch the video below for a bite-size video on how to set your notification preferences.

Changing and Updating Competencies

When selecting a new Competency for an apprentice, the outline of the box will turn green whilst it saves the changes, only once the outline is grey again has the new competency been updated(this can ...

Optional questions in skills scans

When learners are completing the self reflection questions in a skills scan, the questions are displayed as 'optional':

Deleting an On-programme Skills Scan - Coaches

There may be a time when you are required to delete an on-programme skills scan due to the apprentice completing it incorrectly. The instructions on how to do this are outlined below: On your coach da...